Insurance & Banking

Insurance: Pilot Partnerships for Lower Risk and Better Claims

Market reality

Policyholders often do not understand their coverage, which drives underinsurance, disputes, and slow recoveries. Carriers are managing elevated catastrophe losses, more litigation, and longer cycle times that reduce satisfaction.

Pilot with BuildSOS

Policy AIDvisor
A chatbot that helps policyholders understand what is covered, what is not, and what to do before and after a loss. It translates declarations, deductibles, sublimits, and exclusions into plain language, surfaces documentation gaps, and sets expectations so first notice of loss starts on firmer ground. White label or co-branded.

Claims AIDvisor
A companion chatbot that explains how the policy, the repair estimate, and the settlement statement fit together. It does not replace adjusters or contractors. It introduces efficiencies by

  • mapping estimate line items to coverage categories and limits

  • clarifying why certain items are included or excluded

  • flagging missing documentation needed to support payment

  • summarizing next steps for each party to reduce supplements and callbacks

We are not aiming to solve all complexities of claims. We focus on practical efficiencies that improve understanding for everyone involved.

BuildSOS capabilities insurers can pilot

  • Verified contractor network with license and insurance checks and a scannable BuildSOS ID to deter post-disaster fraud

  • Photo and status capture tied to estimates and payments, creating a defensible audit trail and faster approvals

  • Resident education at scale using PSA toolkits, the free Hurricane Preparedness Guide, and the RESILIENCE Game to raise preparedness ahead of events

  • Contractor routing after events so policyholders can find verified local contractors quickly through co-branded referral pages

Pilot structure

  1. Choose a region and a peril focus, such as wind or wildfire

  2. Offer Policy AIDvisor to a defined cohort and track literacy uplift, FNOL completeness, and initial supplement rates

  3. Use Claims AIDvisor to align estimate, coverage, and settlement statements, then compare cycle time and disputes to a matched control

  4. Route participants to BuildSOS verified contractors after events and measure claim satisfaction on ease, problem resolution, and digital experience

Target outcomes

  • Higher claim satisfaction and fewer escalations due to clearer expectations and transparent scope alignment

  • Fewer underinsured policyholders because coverage gaps are identified earlier and discussed before events

  • Cleaner claims with fewer coverage disputes and lower litigation risk

  • Shorter cycle time and lower loss adjustment expense through better documentation and fewer touchpoints

  • Reduced severity from avoidable scope inflation and contractor fraud incidents

  • Better retention and NPS driven by proactive education and consistent explanations of coverage

Pilot metrics

  • Coverage adequacy rate at renewal and pre-season checks

  • Percent of cohort that adjusts limits or adds endorsements after using Policy AIDvisor

  • FNOL completeness score and number of missing-document callbacks

  • Supplement frequency per claim and average supplement dollars

  • Cycle time to first payment and to close

  • Loss adjustment expense per claim and litigated-claim rate

  • Complaint rate and CSAT or NPS for the pilot cohort

Next step
Scope a 90-day pilot with shared metrics for literacy improvement, FNOL completeness, cycle time, supplement frequency, and satisfaction. BuildSOS provides Policy AIDvisor and Claims AIDvisor, the verified contractor workflow, and co-branded education assets so the pilot can launch quickly and impact can be measured.

Banks: Protect Collateral, Shorten Downtime, Reduce Loss

Disasters increase delinquency risk, extend nonaccrual periods, and erode collateral value. BuildSOS helps lenders protect portfolios by speeding safe repairs, improving documentation quality, and reducing fraud exposure. The result is faster re-occupancy, cleaner draw management, and fewer charge-offs.

What BuildSOS provides

  • Verified contractor network so borrowers hire legitimate, insured professionals. This reduces fraud, scope inflation, and rework that can stall projects and impair collateral.

  • Photo and status capture tied to draws so lenders receive time-stamped, georeferenced evidence of progress. This supports prudent escrow disbursement, easier audits, and fewer disputes.

  • Borrower education through the free Hurricane Preparedness Guide and the RESILIENCE Game so households take preventive steps and navigate recovery with fewer mistakes.

  • Coverage clarity tools with Policy AIDvisor and Claims AIDvisor so borrowers understand limits, deductibles, and settlements. Better literacy reduces supplements, litigation risk, and cycle time.

Why it matters to lenders

  • Protects asset value by promoting resilient repairs that meet code and withstand future events.

  • Shortens time to re-occupancy, which lowers delinquency risk and improves loss severity.

  • Strengthens auditability with clean photo trails and documentation aligned to each disbursement.

  • Demonstrates community reinvestment and resilience support, improving trust with customers and local stakeholders.

How to partner

Offer BuildSOS education and contractor verification to borrowers in at-risk regions. Use our draw-ready photo documentation as part of your disbursement checklist. Co-brand referral pages so customers can quickly find verified local contractors after an event. Together we can protect collateral, reduce losses, and help communities reopen faster.