Contractors
Build a business that outlasts the storm season
Written by Andy Kruger
BuildSOS CEO
Good work gets you the job. A good business is what keeps the client, the referral, and the crew. This guide covers the four things that separate contractors who scale from contractors who stay stuck rebuilding the same client base every year: trust and reputation, a CRM that actually works for you, referrals that run themselves, and a team that sticks around.
What's in this guide
Trust, reputation & client relationships
The follow-up call and the first-conversation questions that separate you from the guy who disappears after the check clears.
CRM, data & referrals
Turn your job history into your next sale, and your happy clients into your sales team.
Workforce: hiring, retention & culture
Hire for temperament, not just skill. Keep the people worth keeping.
The market opportunity
Billion-dollar disasters caused $182.7 billion in damage in 2024. Where the money is in the work that follows, and why serving everyone means serving no one well.
About the author
Andy Kruger
Andy Kruger is CEO of BuildSOS, author of When the Storm Comes, and sits on multiple boards and advisory groups shaping disaster resilience policy and research.
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